Return and Refund Policy
1. Introduction
This Return and Refund Policy applies to all services offered by Redluxe Consulting. We aim to provide the highest quality of service and client satisfaction.
2. Scope of Policy
This policy covers refunds and returns for consulting services, including but not limited to project management consulting, agile training, and technology consulting.
3. Refund Eligibility
– Refunds may be requested within 7 days of the service contract’s start date.
– Full refunds are available if no significant consultancy work has commenced.
– Partial refunds may be offered on a case-by-case basis, depending on the amount of work completed.
– No refunds will be offered after substantial completion of agreed-upon services.
4. Process for Requesting a Refund
– Clients must submit a refund request via email to our client service team at info@redluxeconsulting.com
– The request should include a detailed reason for the refund and any supporting documentation.
– Refund requests will be processed within 30 days of receipt.
5. Limitations
– Redluxe Consulting reserves the right to refuse a refund request if the service has been substantially completed or if the client has previously approved the work.
Privacy Policy for Redluxe Consulting
1. Introduction
This Privacy Policy outlines how Redluxe Consulting collects, uses, and protects client information. Your privacy is critically important to us.
At Redluxe Consulting, we have a few fundamental principles:
– We don’t ask you for personal information unless we truly need it.
– We don’t share your personal information except to comply with the law, develop our products, or protect our rights.
2. Information We Collect
– Information You Provide: This includes personal information for consultation purposes, such as your name, email address, phone number, and details relevant to your project.
– Website Usage Information: We may collect information about how you access and use the website.
3. Use of Information
– The information collected is used to provide and improve our consulting services, billing, for client communication, and for analytics purposes.
4. Sharing of Information
– We do not sell or rent personal information to third parties.
5. Data Security
– We employ industry-standard measures to protect the information we collect.
6. Changes to the Policy
– We reserve the right to modify this policy at any time. Your continued use of our services after any changes constitutes your acceptance of the new Privacy Policy.
– We will inform you of any changes to this policy within 30 days before the changes come into effect.